
New Member
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6 Messages
AT&T Antivirus Plus software Free for download
Can anyone download the free software offered by At&t using att.net/iss? If yes do you have any advise? I just get an unexpected error message!
New Member
•
6 Messages
Can anyone download the free software offered by At&t using att.net/iss? If yes do you have any advise? I just get an unexpected error message!
JefferMC
ACE - Expert
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31.5K Messages
2 months ago
That path is not where I would expect to find it.
Try following the instructions here:
https://www.att.com/support/article/u-verse-high-speed-internet/KM1046931/
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usdafred
New Member
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6 Messages
2 months ago
I received this error message as well from att.net/iss
An unexpected error has occurred.
Please try the following to find the information you need:
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JefferMC
ACE - Expert
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31.5K Messages
2 months ago
I am assuming that you were allowed to sign in, and select the download you wanted before that appears?
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usdafred
New Member
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6 Messages
2 months ago
After entering your suggested web address. I pressed "got it" entered my password. Then I selected English as the language and then the web page redirected me to the error message. After talking to both Macafee and At&t tech support it maybe that AT&T hasn't paid Macafee for the Antivirus software?
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JefferMC
ACE - Expert
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31.5K Messages
2 months ago
I really don't think that's it, because after I click the English Download button, I get (eventually) redirected here:
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ATTHelp
Community Support
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210.6K Messages
2 months ago
Hello @usdafred, we will be happy to offer some assistance with the AntiVirus software.
When it comes to trying to download it, we recommend following the AntiVirus Plus Installation Guide to ensure it is being installed properly. Before doing so, it is good to know you should uninstall existing, security software before downloading the AT&T AntiVirus Plus. Once you have done that, you can follow the steps below:
It is important to know that you'll only e eligible to get the software on the account that's linked to the correct service.
Please let us know if this helps.
Lani, AT&T Community Specialist
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