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usdafred's profile

New Member

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6 Messages

Monday, January 30th, 2023 8:20 PM

AT&T Antivirus Plus software Free for download

Can anyone download the free software offered by At&t using att.net/iss? If yes do you have any advise?  I just get an unexpected error message! 

This conversation has been merged. Please refer the main conversation:

Getting 'An unexpected error has occurred' when downloading McAfee AT&T Security Suite

JefferMC

ACE - Expert

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31.5K Messages

2 months ago

That path is not where I would expect to find it.

Try following the instructions here:

https://www.att.com/support/article/u-verse-high-speed-internet/KM1046931/

New Member

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6 Messages

2 months ago

I received this error message as well from att.net/iss

An unexpected error has occurred.

Please try the following to find the information you need:

JefferMC

ACE - Expert

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31.5K Messages

2 months ago

I am assuming that you were allowed to sign in, and select the download you wanted before that appears?

New Member

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6 Messages

2 months ago

After entering your suggested web address.  I pressed "got it" entered my password.  Then I selected English as the language and then the web page redirected me to the error message.  After talking to both Macafee and At&t tech support it maybe that AT&T hasn't paid Macafee for the Antivirus software? 

JefferMC

ACE - Expert

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31.5K Messages

2 months ago

I really don't think that's it, because after I click the English Download button, I get (eventually) redirected here:

I'm not sure why you're not getting to this same place.  There's more to this story and the handoff between AT&T and McAfee than I can tell from way over here.  The support staff at AT&T have no clue how this should work and won't be of any help.  The McAfee people are apparently just as useless.
(I'm also wondering why anyone would want to install this bloated excuse for a security package, but I leave that to you.)
ATTHelp

Community Support

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210.6K Messages

2 months ago

Hello @usdafred, we will be happy to offer some assistance with the AntiVirus software.

 

When it comes to trying to download it, we recommend following the AntiVirus Plus Installation Guide to ensure it is being installed properly. Before doing so, it is good to know you should uninstall existing, security software before downloading the AT&T AntiVirus Plus. Once you have done that, you can follow the steps below:

 

  • Go to AT&T AntiVirus Plus and select Download Now.
  • Enter your AT&T user ID and password.
  • Choose your option. If you have internet speeds of:
    • 3Mbps or higher, go to Step 4.
    • 1.5Mbps or lower, select Buy Subscription. You can purchase a subscription for $5 per month.
  • Follow the prompts to download and install AntiVirus Plus.

It is important to know that you'll only e eligible to get the software on the account that's linked to the correct service.

 

Please let us know if this helps.

 

Lani, AT&T Community Specialist

 

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