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kyoto5's profile

New Member


2 Messages

Thu, Jun 30, 2022 10:21 AM

Anyone know how to view event logs on the att gateway.

I have the bgw320 and am having an issue with my internet dropping and at the moment couldn’t find anything on a quick google search.

The att reps can’t find an issue and just want me to swap the Ont for a 3rd time and I’d rather not go through the hassle. When I ask if anything shows in the event log they seem to not understand what words I’m using.


ACE - Guru


6.1K Messages


They don't understand words that aren't in their scripts.

The logs on the BGW320 are at on the Diagnostics tab under Logs.  But most of the time the info given there will only confirm what you're seeing, not really spell out exactly why it's happened.  But at least it's worth a shot.

In case you're actually asking them to check logs on their end then dream on.  They are so far removed from any place on their network that would show that sort of thing.


Community Support


195.7K Messages


We're here to assist with your event inquiry, @kyoto5!


What our ACE @tonydi mentioned is correct. You will need to view the link he provided and follow the steps. If you are able to see anything worth mentioning to us, let us know!


We look forward to hearing from you!


CalebP, AT&T Community Specialist 

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