New Member
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10 Messages
5268AC Gateway for Fixed Wireless
About three weeks ago our Fixed Wireless started disconnecting every night between 7-8 pm. In the morning it would reconnect as normal. Then it completely shut down and we could not connect any of our devices to the gateway. We had all green lights on gateway and full signal on the devices but no internet connection. Technician was out a week ago and said its all good you just need to order and Air Tie. I have two questions:
1. If all of the devices are getting a strong signal from the gateway, why do I need a wi-fi extender?
2. Could there be something more wrong with he gateway, like a lightening strike?
ATTHelp
Community Support
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221.3K Messages
1 year ago
Based on your experience with your technician and the service you arte recieving, we would like to invite you to a Direct Message wlpat62. Check the message icon in the upper portion of the page and reply back.
In the meantime, we want to make sure we get past any prior troubleshooting so that we can jump right into resolving this for you.
We suggest you optimize your internet connection, since the speed you get on devices connected to your network can vary. The number of devices you connect to Wi-Fi, how you use them, their age and type, and Wi-Fi signal strength all can affect speed. In terms of how this can impact your service, we suggest making sure your AT&T Gateway is directly plugged into a wall outlet, and not using any type of power strip or surge protector. These can cause power issues to the AT&T Gateway, which can affect the way it connects to the internet.
We also suggest downloading our Smart Home Manager application so that we can run a speed test on your service. The Smart Home Manager's test specifically checks the speed between your AT&T Gateway and the internet, versus other tests which check the overall connection between the device you use and the internet. We'll need to compare the speed you are getting to your AT&T Internet plan to see if it falls out of the acceptable speeds you should be receiving.
If the above does not help, not to worry, we will get started figure out the root cause and work towards a solution. Again, keep an eye out for the Direct Message.
Donovan, AT&T Community Specialist
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