Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
GammaWen's profile

New Member

 • 

9 Messages

Wednesday, March 30th, 2022 10:31 PM

Will IFWA-40 Home Base work with 5G?

     Like many others I've also had a torturous week of trying to get information from AT&T support with the sunsetting of 3G and the failure of certain devices as a result. AT&T online documentation is out of date and inaccurate. One document said my ZTE Z700A would still work but that turned out to be false. One AT&T support person said the IFWA-40 will work with 5G and gave me the phone number to a local store saying they had one in stock.  I called the store and they didn't and had little familiarity with the issue. 

     I would like to know if this device will work with 5G. Has anyone out there used this successfully? Or is there anyone at AT&T that has knowledge about this issue? I'm hoping we have not been totally hung out to dry.  Here is a list of devices that according to online documents may still work for us our-of-the-way users. If anyone has any knowledge about these please, please let me know.

IFWA-40

WF723CC

MF729

Velocity MF923

Velocity 2 MF985

SPO2 MF978

I believe they're all ZTE devices.

Thank you,

George

  I

spoom2

ACE - Master

 • 

17.5K Messages

10 months ago

Are you saying this list is wrong? Updated March 9, 2022. The only way previous posters have been able to get an IFWA-40 is by escalating to a customer care executive which you can do by filling out the form. If the list is correct your Z700A is suppose to work. I don't know if it would require a new SIM or not. Have you taken the unit to an AT&T corporate store? (not an authorized dealer) Might give that a try if ones handy.

New Member

 • 

9 Messages

10 months ago

I followed the links on your list but I don’t see my Z700A on it. Besides I’ve tried 5 different SIMM cards, called corporate stores, physically gone to stores as well; nothing worked. Each time I call support I get sent down another rabbit hole. For example, at the end of my last support call the agent looked up a store she said had an IFWA-40. I called the store and they did not. I agree that good customer service would have AT&T sending me one but one support agent supervisor told me they had no such option available. Nor does AT&T have a plan to offer a 5G device per a conversation I had with ZTE. Their opinion, contrary to AT&T is that none of these devices will work with 5G. I’m resigned to the fact that AT&T is not backing its customers on this issue so I’m willing to buy a compatible device myself if I can just get confirmation on which ones will work with 5G. The list attached to your link indicates 3 devices; MF923, MF985, and MF978. Are you saying these will work????

spoom2

ACE - Master

 • 

17.5K Messages

10 months ago

I don't know what list you're looking at, but the link posted shows these WHP or AWI units still working:

• AT&T Wireless Internet (IFWA-40)
• AT&T Home Base (Z700A)
• ZTE Wireless Home Phone Base (WF723CC)
• AT&T Wireless Internet (MF279)

New Member

 • 

9 Messages

10 months ago

Thanks for your assistance. I guess I'm going to have to take the dive and buy on. I’ll let you know how it goes. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.