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Will IFWA-40 Home Base work with 5G?
Like many others I've also had a torturous week of trying to get information from AT&T support with the sunsetting of 3G and the failure of certain devices as a result. AT&T online documentation is out of date and inaccurate. One document said my ZTE Z700A would still work but that turned out to be false. One AT&T support person said the IFWA-40 will work with 5G and gave me the phone number to a local store saying they had one in stock. I called the store and they didn't and had little familiarity with the issue.
I would like to know if this device will work with 5G. Has anyone out there used this successfully? Or is there anyone at AT&T that has knowledge about this issue? I'm hoping we have not been totally hung out to dry. Here is a list of devices that according to online documents may still work for us our-of-the-way users. If anyone has any knowledge about these please, please let me know.
IFWA-40
WF723CC
MF729
Velocity MF923
Velocity 2 MF985
SPO2 MF978
I believe they're all ZTE devices.
Thank you,
George
I
spoom2
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18.4K Messages
2 years ago
Are you saying this list is wrong? Updated March 9, 2022. The only way previous posters have been able to get an IFWA-40 is by escalating to a customer care executive which you can do by filling out the form. If the list is correct your Z700A is suppose to work. I don't know if it would require a new SIM or not. Have you taken the unit to an AT&T corporate store? (not an authorized dealer) Might give that a try if ones handy.
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GammaWen
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9 Messages
2 years ago
I followed the links on your list but I don’t see my Z700A on it. Besides I’ve tried 5 different SIMM cards, called corporate stores, physically gone to stores as well; nothing worked. Each time I call support I get sent down another rabbit hole. For example, at the end of my last support call the agent looked up a store she said had an IFWA-40. I called the store and they did not. I agree that good customer service would have AT&T sending me one but one support agent supervisor told me they had no such option available. Nor does AT&T have a plan to offer a 5G device per a conversation I had with ZTE. Their opinion, contrary to AT&T is that none of these devices will work with 5G. I’m resigned to the fact that AT&T is not backing its customers on this issue so I’m willing to buy a compatible device myself if I can just get confirmation on which ones will work with 5G. The list attached to your link indicates 3 devices; MF923, MF985, and MF978. Are you saying these will work????
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spoom2
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18.4K Messages
2 years ago
I don't know what list you're looking at, but the link posted shows these WHP or AWI units still working:
• AT&T Wireless Internet (IFWA-40)
• AT&T Home Base (Z700A)
• ZTE Wireless Home Phone Base (WF723CC)
• AT&T Wireless Internet (MF279)
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GammaWen
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9 Messages
2 years ago
Thanks for your assistance. I guess I'm going to have to take the dive and buy on. I’ll let you know how it goes.
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