Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
ATTU-verseCare's profile
Community Support

Community Support


6.7K Messages

Friday, April 14th, 2017 4:04 PM

Web Page not Loading - Fix it Now


What is your Cache and Cookies?
Your cache is used by your internet browser to speed up page loading. Files are stored on your local drive so your browser does not have to constantly download them.
Your cookies are a small file that store your preferences on a web visit.


Why you should clear your Cache and Cookies
Sites change over time. When a site changes, the files saved in your cache and cookies may conflict with what is actually coded on the site. Clearing it out ensures that your browser is using the settings designed for the website.
Also, if your cache is set to occupy a lot of your computer space, the computer may bog down due to all hard drive space being occupied.
Symptoms on when you should try clearing your cache and cookies:

  • Slow Browse
  • Web page not loading
  • Partial Web Page load
  • Error messages on web page


How to Clear your cache and cookies

Internet Explorer Instructions

Chrome Instructions

Safari Instructions

Firefox Instructions



Helpful Tip: If your mouse is spinning or locks up, this may an indication of a computer issue. Checking for viruses and verifying your computer has enough storage is recommended. 


*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Accepted Solution

Official Solution

Community Support


6.7K Messages

7 years ago

Find out more about clearing your cache and cookies here




2 Messages

6 years ago

att is telling me to set up a new browers, and I don't know how.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.