U-verse Outage (Internet) -Things To Know
When is my internet service coming back up?
Outages are never fun. They can be caused by a cut line, power outages, trees hitting a line, and more. AT&T will do its best to resolve these issues as fast as possible. These can be resolved in hours or days, sometimes longer depending on what has happened. During major storms, it can take longer. There are ways you can track an outage below:
- Seconds Count! Find out if you are in an affected area by visiting att.com/outages. Sign In or put in your information and the site does the rest.
- Outage Alerts - You can also sign up for outage alerts so you're always in the know. From the account screen, just toggle which alerts you want to turn on for either calls or text or both (shown below).
Please note: Our inside teams do not have all the details on what caused an outage, just information there is one. Our field teams will address the issues and work to resolve them as quickly as possible.
Text/ SMS Alerts from 937-65(93765)
If there is an outage, we will try our best to let you know. You may see a message that looks like this.
Support Tools & Scans
Our Internet Support page has the tools you need. Not only can it scan your system, but it also runs tests to help determine the best solution to get your service up.
Note: In some instances, resetting the modem may restore service. If you are affected by an outage, your appointment may be placed on hold.
David, AT&T Community Specialist