Unresolved wifi dropouts on desktop computers.
Has anyone seen a resolution for wifi dropouts on AT&T fiber-fed wifi? I have read through a number of forum threads on this problem, which seems to go back at least 4 years, yet I cannot find a solution. My situation:
- Got AT&T installed several months ago. Most devices seem to work fine, except for my two desktops that use USB wife receivers (two different types). They have dropouts that resolve within a minute or so, happening a couple times an hour. Very annoying when watching videos especially. I never had any such dropouts when previously connected via cable modem/router.
- Have done all the standard troubleshooting steps. First call in made some changes to settings. No change.
- I was referred to “expert help chat.” This guy had me change to separate 2.4 and 5GHz wifi names. That didn’t work.
- Hour on the phone with ATT help again. Said that was a stupid idea about separating 2.4 and 5 and got me back to combined wifi. Said she checked everything and made a few changes. Still the same result.
- Had a tech come out and swap out the router (BGW 320-500). No change. He said he would check further for solutions. Never heard back.
- Called and had another tech come out. He suddenly finds a problem with “low signal strength” and says get extenders. My Smart Home Manager says “This area has strong wifi signal” in all areas of my house. To debunk this (Edited per community guidelines), I moved my desktop to the room with the router to eliminate any distance issues (4-6 ft from router). The wifi dropouts continue as usual. (Though NOT when I connected via Ethernet. But ethernet is not a viable ongoing option.)
- I have tried several other ideas from online searching; none successful.
One would think that AT&T would have engineers who could figure out the answer, given the ongoing mentions in the forums. I’m about ready to just go back to cable, though the fiber speed is nice and all. I just don’t want to have to live with this indefinitely.