Monday, February 16th, 2015 7:13 PM
How to troubleshoot your Wi-Fi Connections
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9 years ago
Troubleshoot your Wi-Fi Connection
Prior to starting the wireless troubleshooting steps, make sure any computers that are hard-wired to your router or modem are able to surf the net.
If there's no internet connection, follow the steps for troubleshooting your Wired AT&T High Speed Internet connection.
If those computers can surf but only wireless devices cannot, follow the steps shown below:
*Note: Follow the steps in the Find your Wireless Network Name article to surf in to your modem to verify the wireless option is turned on. If the wireless option is already enabled, proceed to the next step. If the wireless feature is disabled (off), click the drop down arrow to enable it and attempt to connect and surf from your wireless device again.
*Note: If unsure of how to turn on the wireless switch (adapter) on your device, refer to your device manufacturer's manual for instructions, and review our tips for connecting devices to your home network.
Be proactive, and run your anti-virus and anti-spyware software regularly.