So Many Issues Lately, and then AT&T downgraded my Internet 100 Plan to Internet 50 during a technician visit last week?!
1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014.
Over the past month, not only has our Wifi been dropping every hour or so (requiring a Gateway Reboot several times a day), but when the AT&T Technician arrives last week for our in-home troubleshooting appt, he never stepped foot inside.
instead, the technician called me from our back alley and said “things are loose down here. That’s why this keeps happening to you. I don’t need to come in your house bc the issue is down the block outside. I fixed it for now…”
Ten minutes later we were back where we started, with zero internet.
The icing on the cake: Not only did the AT&T phone support + AT&T in-home tech not help our situation whatsoever over the course 1-2 weeks, but they also, for whatever insane reason, DOWNGRADED our INTERNET 100 PLAN to an INTERNET 50 PLAN with zero warning or prompt whatsoever! 😂😂 You can’t make this (Edited per community guidelines) up.
So now we are getting roughly 7-8 Mbps internet speeds (😂😂😂) and cannot even log in to Hulu, etc. without the apps crashing and displaying error messages such as “Something is wrong. Check Internet your connection or try again later.”
We had a good run – and now I’m literally running away from this sad excuse for Internet service. Two more days until my husband and I are (hopefully) satisfied Xfinity Internet Users, but honestly I would be happier even if it was dial-up, as long as it works, unlike this new unwanted, downgraded Internet 50 Plan that’s unplugged somewhere down our block in an alley left unattempted to ever be fixed.
goodbye, red blinking Broadband button. goodbye.