New Member
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5 Messages
So Many Issues Lately, and then AT&T downgraded my Internet 100 Plan to Internet 50 during a technician visit last week?!
1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014.
Over the past month, not only has our Wifi been dropping every hour or so (requiring a Gateway Reboot several times a day), but when the AT&T Technician arrives last week for our in-home troubleshooting appt, he never stepped foot inside.
instead, the technician called me from our back alley and said “things are loose down here. That’s why this keeps happening to you. I don’t need to come in your house bc the issue is down the block outside. I fixed it for now…”
Ten minutes later we were back where we started, with zero internet.
The icing on the cake: Not only did the AT&T phone support + AT&T in-home tech not help our situation whatsoever over the course 1-2 weeks, but they also, for whatever insane reason, DOWNGRADED our INTERNET 100 PLAN to an INTERNET 50 PLAN with zero warning or prompt whatsoever! 😂😂 You can’t make this (Edited per community guidelines) up.
So now we are getting roughly 7-8 Mbps internet speeds (😂😂😂) and cannot even log in to Hulu, etc. without the apps crashing and displaying error messages such as “Something is wrong. Check Internet your connection or try again later.”
We had a good run – and now I’m literally running away from this sad excuse for Internet service. Two more days until my husband and I are (hopefully) satisfied Xfinity Internet Users, but honestly I would be happier even if it was dial-up, as long as it works, unlike this new unwanted, downgraded Internet 50 Plan that’s unplugged somewhere down our block in an alley left unattempted to ever be fixed.
goodbye, red blinking Broadband button. goodbye.
lndsyydn
New Member
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5 Messages
4 months ago
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JefferMC
ACE - Expert
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32.3K Messages
4 months ago
BTW, you do not have "Wi-Fi Service." You have Internet service with a Gateway that provides Wi-Fi. Those are different things. And there are two parts to that, and had you come here earlier, before the last straw dropped, we might could have advised you on how to proceed by looking at Gateway error rates, and getting more information on your disconnections.
Downgrading you from 100 to 50 did not cause you to have 7-8 Mbps bandwidth. If it changed ANYTHING it would have limited you to about 60 Mbps. If you're limited to 7-8, you have more problems. Normally when they do a downgrade like that it is because your lines are not capable of handling that much bandwidth and you're getting errors/disconnections and the change is to give you more reliable service. The tech should have told you he was doing it, but he may not have wanted to get in a shouting match with you.
Enjoy your new Internet service.
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lndsyydn
New Member
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5 Messages
4 months ago
Thanks for mansplaining all of these things I already knew and went through, @JefferMC ! Please tell me you were making an hourly rate writing all of this out, even though it lacked any constructive thoughts or feedback.
I hope you have a wonderful day. You started out strong trolling strangers on an internet support forum - I think it’s safe to say your day can only go up from here! 😀
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JefferMC
ACE - Expert
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32.3K Messages
4 months ago
Really? Is that the best you got? You misuse terms and excuse me of mansplaining?
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ATTHelp
Community Support
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214.9K Messages
4 months ago
Let's get your internet connection stable, @lndsyydn!
We regret to hear you've had this experience with us! Let us turn this around here in the Community Forums.
Due to the nature of your concern, let's move this conversation into a direct message. This way we can research your account further to find the root cause to your concern. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.
We look forward to speaking with you!
CalebP, AT&T Community Specialist
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