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6.7K Messages

Monday, May 11th, 2015 5:52 PM


Samsung TV/BluRay/Device not Connecting to Internet

What do you do if you are having issues with your Samsung Device Apps not being able to connect to the internet?


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Community Support


6.7K Messages

9 years ago

  Samsung Smart TV/Bluray Connection Issue

What to do if you are not connecting to the internet.
Samsung devices (Smart TV, CCTV, Bluray) not connecting to the Internet via Wireless Connection. The devices recognize the customer's SSID and the correct password are save, however, the device is still not connecting to the Internet.

Error Message: You are not connected to the internet. 

  Troubleshooting Steps


  1. Establish a wireless connection in the Samsung Device
  2. Make sure wireless channel of modem is not channel 1 or 11 or disabled
  3. Go to the Samsung device “IP Settings” as shown below.
    Samsung TV Settings.png
  4. Select IP Mode to “Auto”
  5. Change the DNS Mode to “ Manual” and use either of these DNS servers:
  6. Click “Ok” and confirm connection
  7. Never change the value of the IP Address, Subnet Mask, Gateway. IP Mode should always be “Auto” 


Exhausted the help options and still having trouble?
Sometimes the source of trouble is not so obvious and further testing and monitoring is needed to locate the issue and have it repaired. For this, the ATTU-verseCare team can help. Just send us a private message by clicking on the link and provide us the details of your issue. Don't forget to include your account information such as the account number, name on the account, and a current callback number to be able to help.

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I am trying to connect a Samsung Smart TV with a wired LAN CAT 6 Ethernet cable. My desktop PC is connected with an ethernet cable on line 1. It is working [I have internet access]. The smart TV is connected on line 2 with the ethernet cable. It is not working. The TV says there is no connection. I have tried everything I can find to troubleshoot and I still have no internet connection. The Smart TV internet connection was working [wirelessly] previously when TV was in different location. When I set up the TV in a new location [now only 5 feet from the router], the internet connection is not working either with WiFi or the direct connection with ethernet cable. Very frustrating.

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