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MAbbatatista's profile

New Member

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5 Messages

Thursday, March 30th, 2023 2:26 AM

Paying over $60 For 15mb, when it's supposed to be "High Speed Internet"

​​​My family has been using AT&T for years, and I finally realized that you guys are quite literally scamming my family, like really now $60 for a measly 15mb? My cousin pays the same price at Verizon for 100mb, we might need to switch.​​​

​​​The Account number is (Edited as per​ community guidelines), I'd much prefer getting answers before I switch to what people call the better isp, but as long as I can fix this and the continous disconnection of the devices I might just stay, because I'm not paying $61 for internet, it's quite literally outrageous to scam loyal members of AT&T.​​​

ACE - Expert

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35.9K Messages

1 year ago

Likely you're getting the bandwidth that is available to you based on the length and quality of the wiring and the proximity of AT&T equipment to your home.  Until AT&T decides to put a fiber tap at the edge of your yard, things may not get any better.

Have you checked what is available? https://att.com/availability or log into your account and see if there are faster options?

15 Mbps seems like a strange service speed, though.  Are you sure about that?

Community Support

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232.9K Messages

1 year ago

We're here to assist with your billing and connection concerns, @MAbbatatista!

 

Thank you for your help, @JefferMC!

 

Due to the nature of your concern, let's move this conversation into a direct message. This way we can access your account to find the root cause to your connections dropping and Internet speeds. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

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