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Monday, June 1st, 2020 1:47 PM

PACE 4111N modem Red Service light

My PACE 4111N modem sometimes has a red service light. I have tried to reset and reboot multiple times. I have tried to get as far as I can on my own when the screen asks you for your billing information and to reset the PPP Username and Password. After this point it gives the message of " The Installation as encountered an error." What can I do next to resolve the issue so it will install the updates and function properly again?

Thank you for your time!

Community Support


225.4K Messages

4 years ago

Hey @ericasherrod,


We would recommend using the MyAT&T application, not only can it assist you with troubleshooting your modem, it can also assist you with scheduling a network dispatch should the trouble shooting steps not suffice.


It's a great tool and really fast!



GeorgeM AT&T Community Specialist



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