Outages tonight 10/5

I've been out since friday in the northwest Chicago area. Broadband light on the 3801 gateway blinks red. 

Called twice a day since Friday, pretty much told to sit on it. Finally a tech today offered to send me a new gateway. No clue if that will do anything...

My next call will be made with a comcast representitve on the line. First one to get me service wins.

Lost service twice Sunday.  During the 49er football game and then during Homeland.

I asked my neighbors if they were having problems using Nextdoor.  I'm receiving replies

right now from them that they too are having problems.  

The reboot didn't work until I removed the battery from the bottom of the gateway.  So you might want to try removing the power cord AND removing the battery.

I have a Motorola NVG589 gateway.

I'm in New Iberia, Louisiana and upgraded to Uverse 13 months ago, at the suggestion of the ATT sales department. I was having trouble with slow DLS. Simply put the past 13 months have been a NIGHTMARE. I have placed a minimum of 8 to 10 repair calls into AT&T. At one point I had had three technicians at my home working on the problem, followed by two managers. According to the AT&T technicians and verified by AT&T managers the maximum distance for Uvers service from my home is 10,000 ft. I am located at 11,400 ft. At&T did not state this when  I updraded my service. All of the repair work performed was related to problems not associated with any wiring or equipment in my home.

AT&T has recently completed a sub-station approximately 800 ft. from home, which according to their own technicians would absolutely resolve my problems. The technician called his manager and asked to have my line hooked up to the new sub-station. The manager stated it could not be done, due to AT&T policy and I would have to wait, and he had no idea when I could be hooked up to the new station.

I've had service with AT&T for over 35 years and never experienced the problems and lack of concern on AT&T's part. The technicians were professional and tried everything they could to improve my service, including running a new line into my home.

I am now filing a complaint with the Louisiana Public Service Commission and looking at another phone and internet provider. In my opinion AT&T has fallen from the top of the ladder to the ground and is no longer a company worth doing business with.

Are any customers hooked up to the new "substation?"  I know that the VRAD was built in our neighborhood for 6 months before they started offering U-verse service on it.

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@kanorcott wrote:

Called Uverse after the first outage at 7:00pm - 45 minute wait, so I started to suspect it wasn't just me. I rebooted the gateway, and all seemed fine. Then again at 8:05 it went out - rebooted - started getting annoyed that it was fine on a crap TV day (Saturday) and having so many issues on Sunday (just when the shows/football started). It went out again at 8:30. I didn't reboot, but it came back a few minutes later. Then it went out at 9:20 - then again at 10:15 - I finally gave up on TV for the night, and got online to do the troubleshooting thing (with fingers X'd that Internet would hold out). Got to a chat guy who, of course, wouldn't admit there was a widespread outage and said there was a line problem on my account. Tech coming tomorrow evening. We'll see.

 

This was a very annoying TV night. DirecTV is starting to look tempting.

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I wish the customer service person I called had me try this, it was very frustrating conversation.

It started off with I don't have TV, phone or Internet. Okay please hang up and I will call you back on the line associated with your account. I powered the RG off and removed all the cables, saw the lights were still on but didn't find anything online about removing the battery and I asked the support person and they said reset button did the same thing. Worse support call experience in years, 45 minutes of not listening or comprehending what I was saying. A one point I was told to plug the white wire (phone) into the green port, which was labeled something else. I asked are you sure and the said no put the phone in the green port.

At some point I said I have unplugged all the cables, what state do you want the equipment in? They responded I am in xyz state in India.

Tech came the next morning, pulled the battery, all fixed. Tech was great.

It is December 15, and we had a whole night of outages, picture loss, impossible to watch TV on any TV in the house!!!  Set up an appointment, but naturally no one showed up!!!!!

Direct TV was SOOOOO much better, at least until it rained.