Contributor
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1 Message
Outages tonight 10/5
Called Uverse after the first outage at 7:00pm - 45 minute wait, so I started to suspect it wasn't just me. I rebooted the gateway, and all seemed fine. Then again at 8:05 it went out - rebooted - started getting annoyed that it was fine on a crap TV day (Saturday) and having so many issues on Sunday (just when the shows/football started). It went out again at 8:30. I didn't reboot, but it came back a few minutes later. Then it went out at 9:20 - then again at 10:15 - I finally gave up on TV for the night, and got online to do the troubleshooting thing (with fingers X'd that Internet would hold out). Got to a chat guy who, of course, wouldn't admit there was a widespread outage and said there was a line problem on my account. Tech coming tomorrow evening. We'll see.
This was a very annoying TV night. DirecTV is starting to look tempting.
cmeisinger
Tutor
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3 Messages
8 years ago
I had an outage as well,did all the regular troubleshooting etc... called and waited 45 minutes to talk to someone who told me it was my router and made an appointment to have a tech come out this morning between 8 -12 am. I was told I HAD to be there since he would be replacing my modem and checking all set top boxes. I waited all morning took time off of work and no one showed up. I contacted AT&T and was told it was an area outage and engineers were working on it. No dispatch was going to be sent but they NEVER let me know this! So frustrating! The support person asked me to unplug the gateway while she reset it...Ummmm hello I had to go to work!!!! Never offered me anything for my tie and my service being down. Apparently if I do that when I get home it should work but I am getting so tired of the terrible service I get at home and also the business accounts we have with them. Just disappointing all the way around.
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JefferMC
ACE - Expert
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31.4K Messages
8 years ago
@cmeisinger , ask for a credit for your outage. IIRC, they used to offer $5/service/day without having to get a manager approval.
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cmeisinger
Tutor
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3 Messages
8 years ago
I did ask all I got was an "I'm sorry you are not satisfied" horrible!
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Rws1103
Contributor
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2 Messages
8 years ago
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JefferMC
ACE - Expert
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31.4K Messages
8 years ago
Please click this
Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope 
in the upper right hand corner of this site, next to your avatar and name) in a business day or three.
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captainslim
Tutor
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4 Messages
8 years ago
By the way, the technician has two more minutes to arrive at my home, or I will have spent four hours sitting around my apartment waiting for no reason.
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ktut
Scholar
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98 Messages
8 years ago
Are all of these problems being caused by the NVG589? Mine has been rebooting for a month, been replaced twice, and last night and today are the worst it's been yet. It has rebooted 3 times in the last 30 minutes.
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jshutches
Contributor
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1 Message
8 years ago
In the Atlanta area - Lost TV last night at 10pm and it's still out. Nothing works to fix the issue; resetting the receiver, unplugging the unit, nada.
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RFC2672
Contributor
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2 Messages
8 years ago
> I waited all morning took time off of work and no one showed up.
That happened to me a few weeks ago. It was the first beautiful Sunday in a long time, and I had an 8am-12 noon service window. I kept getting the automatic "we'll be there 8-12" texts up until about 11:30, when they changed to "we may be late." I got someone on the phone who said no one was going to be here at all, which turned out to be the case.
Did AT&T care? Does anyone remember Lily Tomlin?
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Rws1103
Contributor
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2 Messages
8 years ago
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