Contributor
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1 Message
Outages tonight 10/5
Called Uverse after the first outage at 7:00pm - 45 minute wait, so I started to suspect it wasn't just me. I rebooted the gateway, and all seemed fine. Then again at 8:05 it went out - rebooted - started getting annoyed that it was fine on a crap TV day (Saturday) and having so many issues on Sunday (just when the shows/football started). It went out again at 8:30. I didn't reboot, but it came back a few minutes later. Then it went out at 9:20 - then again at 10:15 - I finally gave up on TV for the night, and got online to do the troubleshooting thing (with fingers X'd that Internet would hold out). Got to a chat guy who, of course, wouldn't admit there was a widespread outage and said there was a line problem on my account. Tech coming tomorrow evening. We'll see.
This was a very annoying TV night. DirecTV is starting to look tempting.
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
9 years ago
A limited number of AT&T customers in some markets may be experiencing issues with U-verse services due to a hardware issue we believe is limited to a specific model of the gateway equipment. We recommend rebooting the gateway by removing the power cord for 10 seconds and plugging it back in.. Technicians are working on a solution to resolve the issue without the need to reboot the gateway. We apologize for this inconvenience.
To restore service:
Regards,
SadathCS
ATTU-verseCare
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mibrnsurg
Expert
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20.4K Messages
9 years ago
You're the 5th or 6th user reporting same thing tonite in different areas of the country. 😉
Chris
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Oakley-Doakley
Tutor
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4 Messages
9 years ago
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Miz1rach
Contributor
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1 Message
9 years ago
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DATEC02
Contributor
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1 Message
9 years ago
Problem started this evening in Orange CA. Wondering if AT&T loaded new software with a BUG.
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RFC2672
Contributor
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2 Messages
9 years ago
I had what I suppose is the same problem last night. Outbound web connections would land on the router's management page. If the outbound was to https, I'd get a server certificate looking something like dsldevice.domain_not_valid.something. I reached a competent guy on Tech Support (eventually) who said it was happening all over the country to the 589s.
My guess? Some malefactor found a poison packet that chokes these routers. Sure, if they quietly deployed new code, buggy code is a better guess.
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Sandpipers
Scholar
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210 Messages
9 years ago
Another one here in San Francisco.....
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Moor4008
Contributor
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2 Messages
9 years ago
The only night we watch TV shows and we missed "the good wife" and final episode of "the strain".
U-verse was out from 8:37pm till 7:20am Monday morning. Also enjoyed sitting on the phone for 45 minutes listening to AT&T's recording, finally hung up. Rebooted several times - no good.
Great evening, thanks.
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Moor4008
Contributor
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2 Messages
9 years ago
Located in Alabama.
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marcindublin
Guru
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417 Messages
9 years ago
We experienced a 10 minute outage in Columbus, OH at around 7pm, mercifully cutting short our viewing of the New York Jets "football" game.
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