kanorcott's profile

Contributor

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1 Message

Mon, Oct 6, 2014 4:35 AM

Outages tonight 10/5

Called Uverse after the first outage at 7:00pm - 45 minute wait, so I started to suspect it wasn't just me. I rebooted the gateway, and all seemed fine. Then again at 8:05 it went out - rebooted - started getting annoyed that it was fine on a crap TV day (Saturday) and having so many issues on Sunday (just when the shows/football started). It went out again at 8:30. I didn't reboot, but it came back a few minutes later. Then it went out at 9:20 - then again at 10:15 - I finally gave up on TV for the night, and got online to do the troubleshooting thing (with fingers X'd that Internet would hold out). Got to a chat guy who, of course, wouldn't admit there was a widespread outage and said there was a line problem on my account. Tech coming tomorrow evening. We'll see.

 

This was a very annoying TV night. DirecTV is starting to look tempting.

Accepted Solution

Official Solution

Community Support

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6.7K Messages

Il y a 8 y

 

Hello Everyone,



A limited number of AT&T customers in some markets may be experiencing issues with U-verse services due to a hardware issue we believe is limited to a specific model of the gateway equipment. We recommend rebooting the gateway by removing the power cord for 10 seconds and plugging it back in.. Technicians are working on a solution to resolve the issue without the need to reboot the gateway. We apologize for this inconvenience.

To restore service:

  • Verify you are using a NVG589 Gateway.
  • Check the front of the NVG589 to see if the "Battery" light is lit.
  • If the "Battery" light is lit, open the door beneath the NVG589 and disconnect the battery from the unit.
  • While the battery is still disconnected, unplug the power cable from the wall for 10 seconds.
  • Reconnect battery to NVG589, and then restore power cable to the wall outlet.


Regards,

SadathCS
ATTU-verseCare
mibrnsurg

Expert

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20.4K Messages

Il y a 8 y

You're the 5th or 6th user reporting same thing tonite in different areas of the country. 😉

 

Chris
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Tutor

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4 Messages

Il y a 8 y

Checking in from the San Francisco area while it's working... I've lost service four times tonight. Any point in calling and waiting on hold, probably only to be told it's a nationwide issue?

Contributor

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1 Message

Il y a 8 y

Same here in LA. Off and on all day/night, for several weeks now, if not months. Now it's out, in the middle of HOMELAND premiere and I'm beyond angry and frustrated. I've had it. Calling Directv tomorrow.

Contributor

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1 Message

Il y a 8 y

Problem started this evening in Orange CA. Wondering if AT&T loaded new software with a BUG.

Contributor

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2 Messages

Il y a 8 y

I had what I suppose is the same problem last night. Outbound web connections would land on the router's management page. If the outbound was to https, I'd get a server certificate looking something like dsldevice.domain_not_valid.something. I reached a competent guy on Tech Support (eventually) who said it was happening all over the country to the 589s.

 

My guess? Some malefactor found a poison packet that chokes these routers. Sure, if they quietly deployed new code, buggy code is a better guess.

 

Sandpipers

Scholar

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209 Messages

Il y a 8 y

Another one here in San Francisco.....

Contributor

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2 Messages

Il y a 8 y

The only night we watch TV shows and we missed "the good wife" and final episode of "the strain".

U-verse was out from 8:37pm till 7:20am Monday morning.  Also enjoyed sitting on the phone for 45 minutes listening to AT&T's recording, finally hung up.  Rebooted several times - no good.

Great evening, thanks.

Contributor

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2 Messages

Il y a 8 y

Located in Alabama.

marcindublin

Guru

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417 Messages

Il y a 8 y

We experienced a 10 minute outage in Columbus, OH at around 7pm, mercifully cutting short our viewing of the New York Jets "football" game.

Tutor

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3 Messages

Il y a 8 y

I had an outage as well,did all the regular troubleshooting etc... called and waited 45 minutes to talk to someone who told me it was my router and made an appointment to have a tech come out this morning between 8 -12 am.  I was told I HAD to be there since he would be replacing my modem and checking all set top boxes.  I waited all morning took time off of work and no one showed up.  I contacted AT&T and was told it was an area outage and engineers were working on it.  No dispatch was going to be sent but they NEVER let me know this!  So frustrating!  The support person asked me to unplug the gateway while she reset it...Ummmm hello I had to go to work!!!!  Never offered me anything for my tie and my service being down.  Apparently if I do that when I get home it should work but I am getting so tired of the terrible service I get at home and also the business accounts we have with them.  Just disappointing all the way around.

JefferMC

ACE - Expert

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29.3K Messages

Il y a 8 y

@cmeisinger , ask for a credit for your outage.  IIRC, they used to offer $5/service/day without having to get a manager approval.

Tutor

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3 Messages

Il y a 8 y

I did ask all I got was an "I'm sorry you are not satisfied" horrible!

Contributor

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2 Messages

Il y a 8 y

I'm in Georgia. My issues started yesterday, @4pm est.
JefferMC

ACE - Expert

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29.3K Messages

Il y a 8 y


@cmeisinger wrote:

I did ask all I got was an "I'm sorry you are not satisfied" horrible!


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