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Related help: Wi-Fi gateways
Mon, Jun 27, 2022 7:45 PM
We can help you with your Internet connection and your gateway, RKain.
Let's meet in a Direct Message, so we can take a look at your options. Look for the chat icon next to the bell icon in the upper right corner of the Forums.
In the meantime, try running diagnostics with the Troubleshoot and Resolve Tool to pinpoint the root cause of the connection failure.
We'll catch up with you in the DMs.
Aminah, AT&T Community Specialist
Internet drops at least once per day, often MULTIPLE DROPS during day. ATT is terrible.
I run the “diagnostics “ every time…. Internet has been out for almost two hours now!!
Sometimes the environment can cause drops.
Is the modem plugged into a surge protector or power strip? If so, plug it directly into a wall outlet. This can resolve some issues.
Also, drops can be caused by devices around the modem like electronics. The more electronics, the more interference they produce which means the possibility of drops. Moving devices a few feet away from the modem can make the difference.
Last, what model modem do you have? As you mentioned, it is old can could be the culprit.
Thanks for the comment, they finally ran a diagnostic that showed the age of the router was the problem and it has been replaced. no connectivity problems at all now. I knew when I upgraded to two-wires that it would be a problem and the tech "assured" me that it wouldn't be an issue. ha. I feel vindicated. You can't DOUBLE the activity on the line and use the same router/modem that you've had for 15 years...... seriously.
Thank you for the update, @RKain!
We're glad to hear that the new equipment is working as it should be for you!
Don't hesitate to reach back out if you ever need our assistance again. Thank you for choosing the AT&T Community Forums!
CalebP, AT&T Community Specialist
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