New Router Printer is Offline

Go to printer setting - connection - search for wifi and connect to your wifi network

New att gateway (router) means new wifi ssid/password (shown on the label stuck on the gateway).  Did you remember to change your printer's network settings to use the new gateway's ssid/password?

...or is this a ethernet connected printer?

I'm having the EXACT Same issue.  I bought a new printer, it worked for 2 days, then went offline again.  Does anyone have a solution to this? Switch to a new Internet provider??

We would be happy to help you with your printer issue @ckingfitness!

• Are you having issues with the internet services on other devices in the home?

If other devices are working and the issue is only with the printer, it is likely you will need to go through the printer settings to reconnect it to the Wi-Fi.

Also, upon research on this "offline" message with printers, we are finding that the issue may be the printer not seeing the computer. So make sure they are connected to the same network especially if you happen to have a duel band router.

If you are having issues with other devices as well, that could indicate an issue with the internet service and we can further assist you with troubleshooting.

Jessika, AT&T Community Specialist

Lets just pretend that there are a number of folks out here that are over 60 and have no idea what a duel band router is. All they know is that AT&T did the original install and everything worked flawlessly. After this network slowed way down AT&T recommended and sent out a new wireless router. after installing it, all devices connected and worked except for the printer which said "Off Line". 

AT&T Please give clear step by step instruction on getting these printers back on line. Preferably in over 60 terms.

I have this intermittent issue with my (Edited per community guidelines) printer and the AT&T router. The only solution that works for me is rebooting the router. This is very inconvenient especially with work from home. I think its a router issue.

Restarting router seemed to have fixed printer going offline intermittently.

HP Printer worked flawlessly wireless with several computers and Uverse gateway. After Fiber gateway install printer prints 1 page then goes offline on all devices. Still shows connected but offline. Restarted all devices with the same result. One shot and offline. May have to install a small router outside the gateway just for the printer.