Ask a question
Tue, Aug 25, 2020 5:29 PM
Echo Show Generation 1, won't connect to the modem.
We are here to help with your Wi-Fi connection, @Debbiejj,
Our routers use a technology called band steering which combines to the 2.4 and 5.0 GHz Wi-FI networks together. Some devices are only able to connect to the 2.4 GHz such as the device you are using. You will need to separate the Wi-Fi networks.
To separate the network:
Now you should be able to connect your device to the 2.4 GHz network without trouble.
Let us know if this helps.
Max, AT&T Community Specialist
Thank you, my issue is resolved now.
How can we improve?