1 Message
internet down
Today, Saturday your repairman working the neighborhood box disconnected our internet and left. I called and the soonest you can have him fix the problem he made is Wednesday. That is very bad customer service.
1 Message
Today, Saturday your repairman working the neighborhood box disconnected our internet and left. I called and the soonest you can have him fix the problem he made is Wednesday. That is very bad customer service.
JefferMC
ACE - Expert
•
33.6K Messages
3 months ago
The workman will claim he did no such thing. And, unfortunately, you can really prove he did. AT&T's support scheduling system will not allow for any such consideration. Once your service is restored, be sure to call back in and request a credit for all the days of lost service. And be vigilant for the next week or two anytime you see someone out by the VRAD/Crossbox that they don't steal your pair again.
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