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philmooremusic's profile

1 Message

Sunday, September 3rd, 2023 1:02 AM

internet down

Today, Saturday your repairman working the neighborhood box disconnected our internet and left.  I called and the soonest you can have him fix the problem he made is Wednesday.  That is very bad customer service.

ACE - Expert


35.8K Messages

10 months ago

The workman will claim he did no such thing.  And, unfortunately, you can really prove he did.  AT&T's support scheduling system will not allow for any such consideration.  Once your service is restored, be sure to call back in and request a credit for all the days of lost service.  And be vigilant for the next week or two anytime you see someone out by the VRAD/Crossbox that they don't steal your pair again.

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