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J

New Member

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2 Messages

Thursday, May 6th, 2021 1:03 AM

I need a new router. Can I buy any router?

I have had this router for YEARS, once ATT said that they would send me an updated modem and bill me. They never did. Our original service is clunky, at best. The installers had trouble hooking things up correctly. So they installed a wire to a pole, ran the wire, outside, from the pole to our house, through a window, and we’ve been using it since 2008! It’s still a slow, unreliable mess but I think that getting a new modem would help.

Basically, the broadband lights flicker on and off. We have to turn the modem off and on and wait for the service. Then it works for a while but it happens too often.

So, my question is, can I just buy a new modem on Amazon and plug it in or must I deal with ATT installers again? Ugh, not looking forward to that.

Thanks in advance...

Accepted Solution

Official Solution

ACE - Expert

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27.9K Messages

3 years ago

AT&T Internet requires the use of AT&T leased equipment.  The good news is that you can call CS and a replacement will be sent for a self-install.  What is the model number of the modem you currently have?

Accepted Solution

Former Employee

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22.5K Messages

3 years ago

Which unit do you have?

Type of service?

If have LEGACY DSL with 150G data cap, the fastest speed available would be internet 6. Overage charges of $10/50G up to $200 per month... you purchase and own LEGACY equipment.

IF have UVERSE internet with 1T data cap, prior to Jan 2015 certain units were sold. Since 2015 all units belong to ATT and charged a monthly equipment fee which can vary from $7 to $10 per month. With Uverse internet as soon as equipment swapped would start the monthly fee regardless of how you obtained the unit.

Some possible 2008 models that would now have a billable charge include  the 3600 and 3800. 

New Member

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2 Messages

3 years ago

Thank you both, I will check my equipment and get back to you in a bit.

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