I cannot connect TV to the internet

I have a samsung smart TV, and I cannot connect it to my at&t router NVG589. I have tried all suggestions in the manual

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Official Solution

ATTHelp

Community Support

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225.7K Messages

4 years ago

Hey, @jackslone! Let's help you get your Smart TV up and running!

Have you tried wiring your smart TV to your router using an Ethernet cable? If you are wanting to connect it through Wi-Fi and your network isn't showing up as an available network, you may want to try Rebooting your Gateway. How far is the Smart TV from your router, and what objects (walls, appliances, etc.) are in between?

We look forward to your response!

Ramses, AT&T Community Specialist

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jackslone

Teacher

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23 Messages

@ATTHelp Thanks for your help, I tried what you suggested and it worked. Thanks again!

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4 years ago

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ATTHelp

Community Support

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225.7K Messages

Hello @jackslone,

Glad to hear you were able to get your problem resolved. Please feel free to contact us if you have any question or concerns.

Thank you for choosing AT&T.

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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4 years ago

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