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spandjp1's profile

New Member

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2 Messages

Saturday, August 20th, 2022 4:12 AM

I cannot connect my laptop to internet because my network is not on the list

All my devices work except my laptop I cannot get online because I do not have my network showing ATThiFZg41

Community Support

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232.7K Messages

2 years ago

Here to help you get your laptop connected to your network, @spandjp1.

 

To begin, here are a few questions we will need you to answer to be able to assist you further with troubleshooting your network connection:

  • Have you tried rebooting your modem?
  • Have you tried connecting your laptop to the gateway via Ethernet cable?
  • Did you do all the necessary updates on your laptop?

If you have any additional concerns, please feel free to reach out to us.

 

Latoya, AT&T Community Specialist

 

New Member

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2 Messages

2 years ago

I will try these things I have to go get a Ethernet cable

Community Support

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232.7K Messages

2 years ago

Great, please keep us updated @spandjp1!

 

If you have any additional questions or concerns please feel free to reach back out. Thank you for contacting the AT&T Community Forums.

 

Shakendra, AT&T Community Specialist

New Member

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5 Messages

1 year ago

I have tried all those things the internet sorta works if ethernet cord connected but when I ask for network absolutely none show up ive contacted ATT help on phone and online why they hire the ppl they do for customer service is crazy the English isn't very good so you can't understand them and the only answer I get is I don't know how tp fix when u go to live chat all it does is give u the number to ATT to call im in the middle of moving which has been a nightmare all its own I need my laptop desperately to do this move 

New Member

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4 Messages

1 year ago

If your laptop cannot detect your Wi-Fi network, there are a few troubleshooting steps you can try to resolve the issue:

  1. Restart your laptop and router: Sometimes simply restarting your laptop and router can help fix connectivity issues. Turn off your laptop and unplug your router for at least 30 seconds, then plug it back in and turn your laptop back on.

  2. Move your laptop closer to the router: If your laptop is too far away from the router, it may not be able to detect the Wi-Fi network. Move your laptop closer to the router and see if it can detect the network.

  3. Check if the Wi-Fi adapter is enabled: Make sure that the Wi-Fi adapter on your laptop is enabled. You can check this by going to the Device Manager on your laptop, finding the Wi-Fi adapter, and making sure that it is not disabled.

  4. Check for driver updates: Outdated or corrupted Wi-Fi drivers can cause connectivity issues. Check for driver updates on your laptop manufacturer's website or use a driver update tool to automatically update your drivers.

  5. Reset your router: If none of the above steps work, try resetting your router to its default settings. This will erase all your Wi-Fi network settings and allow you to set up a new network with a new name and password.

If you're still unable to connect to your Wi-Fi network, contact your Internet Service Provider (ISP) for further assistance. They may be able to help you troubleshoot the issue or send a technician to fix any underlying problems with your internet connection.

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