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Erixz's profile

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1 Message

Thursday, September 1st, 2022 3:36 PM

Flashing red broadband

Broadband 1 keeps flashing green and red and doesn’t let me connect to my internet 

Accepted Solution

Official Solution

Community Support


225.6K Messages

1 year ago

Let's help with your internet connection, @Erixz!


When the Broadband 1 status light flashes green and red, this indicates that the gateway has been trying to connect to our network for more than three minutes.


We suggest rebooting your gateway to help refresh your connection. This can be done manually by following these steps:

  1. Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in if you have one. 
  4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
  5. Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.

Let us know if this helps! 


Lacey, AT&T Community Specialist 

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