
New Member
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26 Messages
Ethernet - Router not assigning IP addresses to some devices.
Hi there,
I have ATT Fiber, and everything was working fine until two days ago. Now two computers in my home (1 Mac and 1 Windows) will no longer connect via Ethernet and receive the error "Ethernet has a self-assigned IP address and will not be able to connect to the Internet." - both computers will connect wirelessly, but I need them connected via Ethernet for my work.
Other wired devices to the network work fine, wireless is the wall jack is working fine, the computers are fine (Contacted support for each after Customer Support told me it was an issue on my computer).
When I first notified support I was sent a new router, but the problem persists. I asked if they could update router settings, but was told the connection was working fine and the issue was the ports on my computers. Both devices are brand new and working fine. Confirmed this is a router issue with both of my computer manufacturers yesterday.
Each of the computers are connected via an internet switch, which was installed by the ATT Tech who installed the service. Service wires are about 5 months old as this is a new home. (Just trying to give all the details here)
Steps taken to troubleshoot:
New router installed
Renewed DHCP Lease
Tested Wall Jack
Tested other ethernet connect devices (working normally)
Troubleshoot with both windows and mac tech team to verify devices are operating fine.
*NOTE Computer will connect via Ethernet if manual IP address is entered, but need correct one to work properly
Can someone tell me what settings in the router need to be adjusted to get these working via ethernet again?
lesrof2evils
New Member
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10 Messages
1 year ago
I want to know then reason for your problem as a matter of curiosity. Things should not be happening the way you describe, yet I have no doubt they are. So following Mr. Spock's advise I'm eliminating all logical reasons to find the illogical.
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jenniferrr
New Member
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26 Messages
1 year ago
Absolutely!
I’m so very confused on what’s going on as well, and now dedicated to fixing it. 😂
Im not in IT, but I am a software developer, so I work on these machines all the time. This is so random and I’ve troubleshooted all the things I could think of.
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lesrof2evils
New Member
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10 Messages
1 year ago
The intermittent connection in windows make me wonder if a lower throughput would have an effect.
Right click Start and select Device Manager. You have both wired and wireless network adaptors the wireless usually are identified as such. Right click on the wired adaptor and select Properties. Under the Advanced tab there should be a Speed & Duplex setting. It's probably on Auto Negotiate select 100Mbps full duplex instead.
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tonydi
ACE - Guru
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9.9K Messages
1 year ago
@jenniferrr So I think you confirmed that the two computers are in the same room and connected to the same switch, right? Are there any other wired devices connected to that switch and, if so, do they work ok?
This still seems to be a DHCP issue and I've seen situations where switches are having issues communicating with the router/gateway and they will give out one IP but when another machine shows up and requests an IP, the switch tries to give it the same IP.
So perhaps the cable between that switch and the wall has an issue, or the switch or even one port on the switch itself does?
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jenniferrr
New Member
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26 Messages
1 year ago
Very good ideas here - @lesrof2evils I cannot try the Speed & Duplex setting until later this evening, but will give it a go.
@tonydi this is correct, both computers are in the office connected to the switch. What is strange though is the errors are still persisting on the iMac regardless if it’s the plugged into the switch or directly to the wall jack. With the Windows machine, it will connect via the wall jack sometimes, but it’s intermittent. I’ll have to check again later after work to see if it will connect.
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tonydi
ACE - Guru
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9.9K Messages
1 year ago
Ahh, ok, then since that wall jack connects with another switch upstream on the way to the BGW, it could be that you'll need to look there. Your whole setup is like one of those domino chains, lots of places where if one thing tips over it can mess up everything. 😁
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jenniferrr
New Member
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26 Messages
1 year ago
Ok, sorry it took me a while to get back to this!
I have changed out the switches (office and main), and all the cables connecting the two.
Issue is still happening **SIGH**
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tonydi
ACE - Guru
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9.9K Messages
1 year ago
You talked about the iMac being too difficult to move there and the Win machine connecting directly to a wall port. One thing that I don't think you ever did was to connect the Windows computer directly to the BGW. That would certainly eliminate everything except the computer and the gateway.
Just to be sure you're back to square one, both computers are set to obtain an IP automatically, right? No forced static IP on either?
Grab something like the Fing mobile app and run it to get a listing of all of the devices on the network. Compare that to what the two computers think their IP's should be.
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jenniferrr
New Member
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26 Messages
1 year ago
Ok, I connected the Windows machine to the BGW and it connected right away.
Everything is set back to square one on both computers - no forced static IP.
I'll download Fing and see what it says.
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tonydi
ACE - Guru
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9.9K Messages
1 year ago
Quick question.....are both switches the exact same model, the TP-Link TL-SG108 (no letter after the 108?)?
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