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New Member

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3 Messages

Tuesday, May 25th, 2021 3:43 AM

Dog ate my Wire

My dog ate the Green wire that goes from the wall jack to my ATT modem.  It is smaller than a Cat5 wire, but I don't know what it is called.  What is it called and can I purchase one from Best Buy or somewhere.  I need back up ASAP.  Hopefully it is not a ATT thing I have to wait for.

Thank

Former Employee

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32.9K Messages

3 years ago

It’s just a twisted pair phone cable nothing special. In the meantime you can use a standard phone wire until you get to the store 

Community Support

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232.7K Messages

3 years ago

We're here to help find you a new wire, @tannerlux07!

 

Just to clarify, can you let us know the model of AT&T modem you currently have, as well as where the cord is plugged into the modem?

 

Let us know!

 

Donovan, AT&T Community Specialist

New Member

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3 Messages

3 years ago

I called att and they are sending a new wire

thanks

Former Employee

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32.9K Messages

3 years ago

In the meantime you can use a standard phone cable  the only difference is the twisted wire internally that helps with interference from outside sources like treadmills microwave and isn’t an issue if the cable isn’t over 6-10 feet long

Community Support

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232.7K Messages

3 years ago

Thanks for taking the time to let us know, @tannerlux07!

 

Don't hesitate to reach back out if you ever need our assistance again.

 

Thank you for choosing AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

 

 

New Member

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3 Messages

3 years ago

Great, Just received a entire new Modem with all the parts, except the green wire that my dog age.  I will try Best Buy.

Community Support

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232.7K Messages

3 years ago

Thanks for the update, @tannerlux07!

 

 

 

Don't hesitate to reach back out if you ever need our assistance again.

 

 

 

Thank you for choosing AT&T Community Forums!

 

 

 

Marc, AT&T Community Specialist 

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