New Member
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3 Messages
Dog ate my Wire
My dog ate the Green wire that goes from the wall jack to my ATT modem. It is smaller than a Cat5 wire, but I don't know what it is called. What is it called and can I purchase one from Best Buy or somewhere. I need back up ASAP. Hopefully it is not a ATT thing I have to wait for.
Thank
Constructive
Former Employee
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32.9K Messages
2 years ago
It’s just a twisted pair phone cable nothing special. In the meantime you can use a standard phone wire until you get to the store
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ATTHelp
Community Support
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221.5K Messages
2 years ago
We're here to help find you a new wire, @tannerlux07!
Just to clarify, can you let us know the model of AT&T modem you currently have, as well as where the cord is plugged into the modem?
Let us know!
Donovan, AT&T Community Specialist
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tannerlux07
New Member
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3 Messages
2 years ago
I called att and they are sending a new wire
thanks
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Constructive
Former Employee
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32.9K Messages
2 years ago
In the meantime you can use a standard phone cable the only difference is the twisted wire internally that helps with interference from outside sources like treadmills microwave and isn’t an issue if the cable isn’t over 6-10 feet long
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ATTHelp
Community Support
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221.5K Messages
2 years ago
Thanks for taking the time to let us know, @tannerlux07!
Don't hesitate to reach back out if you ever need our assistance again.
Thank you for choosing AT&T Community Forums!
CalebP, AT&T Community Specialist
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tannerlux07
New Member
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3 Messages
2 years ago
Great, Just received a entire new Modem with all the parts, except the green wire that my dog age. I will try Best Buy.
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ATTHelp
Community Support
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221.5K Messages
2 years ago
Thanks for the update, @tannerlux07!
Don't hesitate to reach back out if you ever need our assistance again.
Thank you for choosing AT&T Community Forums!
Marc, AT&T Community Specialist
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