Contributor
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3 Messages
Can't create a profile in Smart Home Manager
When I log into Smart Home Manager with my iphone or my desktop, I do not have the option to create a profile. Would anyone know why? Just an FYI, I have an Orbi wireless access point, with the Arris NVG5889 (wifi disabled) doing the routing.
Thanks,
Rob
Accepted Solution
Official Solution
JefferMC
ACE - Expert
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31.5K Messages
1 year ago
Because you have an Arris NVG 589. That model Gateway doesn't support that feature. If you had a 5268AC or a BGW 210, then that feature should work (though there have been issues on the BGW 210 in the past).
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rengel165
Contributor
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3 Messages
1 year ago
Much appreciated, Jeff. I’m not sure where you find that information, but I’ll trust you. Looks like I’ll need to call ATT to get a new router (or simply find a better option).
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