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willielau's profile

New Member

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6 Messages

Monday, February 27th, 2023 4:29 AM

Cannot connect to Internet

After coming back from an Internet outage, I cannot connect to the Internet anymore. After I have rebooted the gateway, the Broadband light keeps blinking in red, solid green is expected.

Accepted Solution

Official Solution

ACE - Guru

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9.9K Messages

1 year ago

Have you checked your Zip Code here?  If you don't show you're in an area with an outage your best bet is to call 800-288-2020 and see what they say.

Accepted Solution

New Member

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1 Message

1 year ago

2 days without internet. I missed some online classes. I’m really disappointed thinking about switching my service . Oh! but the monthly payment has to be on time or else they’ll charge you a late fee 😠

New Member

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6 Messages

1 year ago

got it, thanks.

New Member

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6 Messages

1 year ago

:(

Community Support

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232.8K Messages

1 year ago

Hi there, @iyanet100! We understand how important it is to have a working internet connection and want to help check on this. 

 

If you haven't already, please check for any service interruptions in your area. 

 

If you don't see anything in your area, we recommend that you reboot your gateway. This can help to refresh your connection after experiencing a service interruption. You can reboot manually by following these steps: 

  1. Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in if you have one. 
  4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
  5. Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

In addition to rebooting your equipment, let us know the color of your gateway status lights. Knowing what color the gateway lights are can help us to diagnose your connectivity issues. 

 

We look forward to hearing back from you!

 

Lacey, AT&T Community Specialist 

New Member

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6 Messages

1 year ago

fixed, thanks.

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