
New Member
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4 Messages
Cannot connect to Internet
After coming back from an Internet outage, I cannot connect to the Internet anymore. After I have rebooted the gateway, the Broadband light keeps blinking in red, solid green is expected.
New Member
•
4 Messages
After coming back from an Internet outage, I cannot connect to the Internet anymore. After I have rebooted the gateway, the Broadband light keeps blinking in red, solid green is expected.
Accepted Solution
Official Solution
tonydi
ACE - Guru
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9.9K Messages
3 months ago
Have you checked your Zip Code here? If you don't show you're in an area with an outage your best bet is to call 800-288-2020 and see what they say.
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Accepted Solution
iyanet100
New Member
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1 Message
3 months ago
2 days without internet. I missed some online classes. I’m really disappointed thinking about switching my service . Oh! but the monthly payment has to be on time or else they’ll charge you a late fee 😠
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willielau
New Member
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4 Messages
3 months ago
got it, thanks.
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willielau
New Member
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4 Messages
3 months ago
:(
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ATTHelp
Community Support
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215.6K Messages
3 months ago
Hi there, @iyanet100! We understand how important it is to have a working internet connection and want to help check on this.
If you haven't already, please check for any service interruptions in your area.
If you don't see anything in your area, we recommend that you reboot your gateway. This can help to refresh your connection after experiencing a service interruption. You can reboot manually by following these steps:
In addition to rebooting your equipment, let us know the color of your gateway status lights. Knowing what color the gateway lights are can help us to diagnose your connectivity issues.
We look forward to hearing back from you!
Lacey, AT&T Community Specialist
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willielau
New Member
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4 Messages
3 months ago
fixed, thanks.
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