AT&T Community Forums

Busted upstream DSLAM, transceiver, or something for years (400k+ FEC errors)

It's been years sense this issue started. Online games are nonfunctional due to ping spikes and complete connection loses. Its next to impossible to get in touch with a person at AT&T and when I do they tell me to restart it like I'm an i.diot or send me a new router.

There is a broken DSLAM or whatever upstream. Below are the receipts. Engineer please.

Also, wifi appears to shut down whenever I lose broadband access which is especially annoying. Not sure if this is to keep non-AT&T customers from using their old routers for the LAN or if it's indication I do indeed need a new router.

edit: Images keep disappearing, alternative source if they don't show up for you: https://imgur.com/a/wVmm9VB

Responses

gr8sho

ACE - Professor

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4.2K Messages

5 months ago

The existence of FEC count is normal, @drew6017

Paste a screenshot in this thread of the gateway status page and someone will confirm.

Regardless, Att is responsible to ensure services up to and including the gateway. Any testing you do should only include one hardwired computer to the gateway. If there is a line quality issue, only tech support can order a truck roll to have it investigated. Any issues inside the home network is on you.

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drew6017

New Member

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2 Messages

5 months ago

That number of FEC errors is not normal, neither are ICMP losses over ethernet and broadband disconnects.

The ping stats were on a hardwire, the traceroute was via wifi and only included to help tech support identify the issue. However, this is in rural Mississippi so radio interference is not much an issue.

I already included the relevant gateway status page in the form of the broadband statistics, but here is a picture of the device status page since that appears to be what you're asking for. Can you forward this to tech support so they can fix it please?

pic 1: normal status page

2: a disconnect event starting with the broadband, followed with wifi hardware

https://imgur.com/a/2ZgBgN0

(edited)

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