BGW210-700 5GHz not working

Here to help, @Devin_S !

You can by pass the warning if you'd like to rename both WiFi channels to have the choice of which one you want to connect to.

If you do that and experience any sort of service issues, please let us know so we can provide steps to enable band steering again.

Let us know if you are able to connect to the 5 Ghz after renaming both channels!

CalebP, AT&T Community Specialist 

Hey there!

What color are the lights on your gateway?

If you're not able to see the network, you may be experiencing technical issues with the gateway itself.

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Let's get you connected, @Devin_S!

• Is both the 2.4 Ghz and 5 Ghz WiFi under one name or are they separate?
• The devices you can't connect, are they 5 Ghz compatible? 

Let us know o we can continue assisting!

CalebP, AT&T Community Specialist 

- They are under the same name. I thought about manually changing the SSID thinking that would help based on a previous device with a different ISP but it shot up a warning saying it didnt want me doing that. So I left it alone.

- yes they are 5GHz compatible.

I was able to change the SSID name however my devices are still struggling to connect. My ipad gave this error when connecting "If you network security is managed by Wi-Fi address (also known as MAC address, you may need to turn off private Wi-Fi address or modify your network settings."

is that a product of band steering not working?

Thanks for letting me know of the message, @Devin_S!

View the section for iPhone, iPad, and iPod touch under the section titled Turn private address off or on for a network.

Give that a try and let us know if you still get that message!

CalebP, AT&T Community Specialist 

Unfortunately it still wont join. No error message now. I also notice that it sometimes doesn't even show up in the list of available networks.