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New Member

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2 Messages

Thursday, July 15th, 2021 12:25 AM

AT&T Router sent to wrong address

My AT&T router has been sent to my service address, and not the shipping address which I had mentioned while ordering the device. Currently no one is living at the address where the device is delivered, and the UPS tracking already mentions that the equipment has been delivered at the doorstep. I want to know where exactly my equipment has been delivered since I move in the new address in 3 days.

Accepted Solution

Community Support

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232.3K Messages

3 years ago

We're here to help, @pranavkothawade 

We just have a few questions so we can provide you with the best assistance.

  • Are you able to go to the service address to check if the router was sent there? 
  • Have you contacted UPS to see where they have taken the package? 
  • Have you used our Order management Portal to check the status of your order? 

We'll be awaiting your response. 

Deandra, AT&T Community Specialist

New Member

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2 Messages

3 years ago

I requested for a replacement router and received the same. Thank you!

Community Support

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232.3K Messages

3 years ago

@pranavkothawade

 

We're glad to hear you were able to get things resolved! If you ever need any further assistance, don't hesitate to reach back out to us. Thank you for being a part of our AT&T Community!

 

Donovan, AT&T Community Specialist

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