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uscjd2004's profile

New Member

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2 Messages

Thu, Apr 7, 2022 3:08 AM

ATT Internet -- huge latency

For the past several hours, my internet connection (1000) has been experiencing unacceptable latency spikes. See attached image.


I need a person to respond. I have already run all the troubleshooters and reset the gateway numerous times. The chat bot is completely useless.

We had some severe weather around here, so it probably has something to do with that.

tonydi

ACE - Guru

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7.4K Messages

6 m مضت

Can you run a tracert to, oh, I dunno, yahoo.com and then post the results here?

New Member

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2 Messages

6 m مضت

I never would've believed it if I hadn't seen it. No more than ten minutes after I posted this message, the problem resolved somehow.

tonydi

ACE - Guru

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7.4K Messages

6 m مضت

Ehh, that's how it goes sometimes.  If there was a server having big issues the technology is supposed to spot that and make changes to re-route around the problem hop.  However, sometimes tech doesn't meet reality.  Glad it worked out for you!

ATTHelp

Community Support

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200.3K Messages

6 m مضت

Thanks for the update, uscjd2004

 

We are so glad that your service concern as been resolved. If there is anything else that we can do for you, please reach out to the AT&T Community Forums again. 

 

Thank you for being the best part of AT&T. 

 

Matthew, AT&T Community Specialist

JefferMC

ACE - Expert

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29.9K Messages

6 m مضت

@uscjd2004 if it does happen again, it's a really good idea to run a traceroute to two or three places.  But before it happens again, get traceroutes when things are working great for comparison.  Also, share your zip code or some other general location information (in case it's not clear from the traceroute) so we can help identify regional issues.

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