Tutor
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5 Messages
Arris NVG599 5Ghz band remains disabled
I just received another modem from AT&T - the ARRIS NVG599. Apparently there are a lot of folks that hate this router/gateway. After installing, I assumed both bands would work on my Uverse service. the 2.4 is "enabled" but the 5 is "disabled" and no amount of toggling will get it to restart, or become active. Is there something I'm missing in the set up? I'd like to have the dual band working...
Frankies
Contributor
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3 Messages
5 years ago
I have the same problem. Each time I try to make changes to the 5 GHZ Radio settings I get a message, "The 5 GHz radio is not operational. Check the status". I read on a post a while back that the 5 GHz radio is reserver for AT&T's Direct TV streaming service. Some users claim they can get the 5 GHz radio working on their AT&T NVG599. Maybe they also have Direct TV service. If anyone can let us know how to activate the 5 GHz radio work without having to subscribe to Direct TV I, and many others, would appreciate it. Thanks.
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Silver0066
Contributor
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1 Message
5 years ago
I have the same problem. Has AT&T ever provided a valid respone to this problem? Reset does NOT work!
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jmerk1
Tutor
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5 Messages
5 years ago
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_xyzzy_
Expert
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15K Messages
5 years ago
I have a 599 and can toggle the 5G radio on or off with no problems. FWIW I had also changed the passwords for both the 2.4 and 5 to something other than the default, changed the security to WPA-PSK, and 2.4 WPA version to WPA-2.
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