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Knobster3's profile

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1 Message

Sunday, June 4th, 2023 8:14 PM

Antenna Power Supply Box Ticking

We had a bad storm last night and the power went out and the antenna power supply box has been ticking nonstop and the router has a solid red light on broadband 1 so we have no internet. 

Community Support

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232.9K Messages

1 year ago

Thanks for reaching out to us, and we'd be happy to help with the service interruption you're experince with your internet service, @Knobster3

 

To get started, we'd recommend restarting your gateway as this is the most common fix for customers not having internet service: 

  1. Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in if you have one. 
  4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
  5. Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

You can also use our Smart Home Manager App, as this can help diagnose what could be causing the broadband 1 light to be a solid red and what you'll need to do to fix it. 

 

Let us know if this helps as we made need to get you into a direct message to run some test on our end. 

 

Robert, AT&T Community Specialist

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