Doreenclifton's profile

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1 Message

Sat, May 28, 2022 12:15 AM

Activating and Extender

I just got two new extenders to get better reception downstairs and I’ve tried 3 times and it won’t activate…..any suggestions??

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Official Solution

ATTHelp

Community Support

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192.1K Messages

1 m ago

We can help you with your new Wi-Fi extenders, Doreenclifton.

 

Let's start with some troubleshooting steps in order to get the Wi-Fi extenders to pair with AT&T gateway. 

  1. Factory reset the AT&T gateway.
  2. After the reset, Press the WPS button on both the AT&T gateway and Wi-Fi extenders. 
  3. The red light should turn green. That means that WI-Fi extenders have paired. 
  4. If that doesn't work, run the tests in the Smart Home Mananger to determin the best placement, and diagnostics to see what could be the problem. 

If these steps above do not work, there is much more that we can do. Please update us and let us know if this starts working for you. 

 

Matthew, AT&T Community Speicalist

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