New Member
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3 Messages
5268AC Router - Not Getting Correct Speed
After unplugging the router and plugging it back, I am getting 20mbps instead of 50mbps that I should receive. When I checked the Advanced Device Configuration site, I saw under "Gateway Status" that there is "Battery is not present". Is this something that could affect the slow download speed that I am receiving?
my thoughts
Former Employee
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20.4K Messages
8 months ago
Affect speed, no…
the 5268 has an internal battery compartment on the bottom.
The battery is intended to provide Uverse VOIP renamed ATT Phone for up to (4) hours during a power interruption. Your responsibility to purchase, install and maintain the battery if need working home phone for a short period of time.
The battery does not provide power for any internet usage of hardwired Ethernet or wireless.
Concerning speeds, I suspect your now connected to the 2.4Ghz b/g/n wireless network instead of the 5Ghz n/ac wireless network.
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ksou1
New Member
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3 Messages
8 months ago
So what do I have to do to achieve the correct speed?
(edited)
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ATTHelp
Community Support
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214.9K Messages
8 months ago
We'd be happy to help you improve your internet speeds, @ksou1.
You can get started by following these few steps on optimizing your internet speeds:
Please reach back out, and let us know if this helps.
Latoya, AT&T Community Specialist
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