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debgutcheus's profile

New Member

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5 Messages

Monday, March 27th, 2023 9:28 PM

Reset clock on Internet Air

The clock on my Internet Air base unit is off by 4 hours.  How can I get the correct time to display?

Contributor

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4 Messages

1 year ago

I had the same clock display issue when I first got my Air.  One morning, after about a week, it started showing the correct time. So, maybe just give it time :-)

New Member

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54 Messages

1 year ago

Thank you @fatalswanson.  I am still getting the flashing AT&T, and I am hoping that is a good sign.  Frankly, I would not mind if it displayed the AT&T logo without blinking, but if the clock gets fixed, I will be happy.

New Member

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54 Messages

1 year ago

Last week, Chris at AT&T assured me that the clock issue would be resolved by today. 

It is not resolved.  The unit is flashing "AT&T."  If it would just stop blinking, it would not be so annoying. 

New Member

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54 Messages

1 year ago

Three months later, and the clock is finally showing the correct time. Now, if only AT&T will stop charging me for both the old and the new Internet service....

ACE - Expert

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35.8K Messages

1 year ago

Did you cancel the previous Internet service?

New Member

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54 Messages

1 year ago

The original deal from AT&T was a 7-day trial of Internet Air. If I did not cancel the new service after 7 days, the DSL would be cancelled. When I called last month, I was told the DSL had been cancelled, and I would be credited for charges. So far, I have been charged for two months of DSL since switching to Internet Air. I will call again today and report back here.

New Member

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54 Messages

1 year ago

Found an email address:

Attcustomercare@Att.com

Sent this:

"I switched my DSL service to Internet Air in March.  I was told the DSL service would be cancelled after 7 days. Since March, I have been charged for both the new Internet Air service and DSL each month. I have called customer service with no success. Please advise."

Waiting for response.

1 Message

6 months ago

DECEMBER 2023 and nothing has been fixed yet!  New ATT All Fi hub stuck on GMT time zone, 7 hours off from my location.  There is no where in the device settings that this can be changed.

1 Message

5 months ago

UPDATE...

Just signed up with AT&T's All-Fi hub. My clock was 6 hours ahead of me (Central time here).

Talked with customer service who acted like this was an unusual situation when you know (Edited per community guidelines)ed well EVERYONE is aware of it. My goodness, this thread ALONE is a year old!

Of course customer service runs down their 'dog ate my homework' excuses and has you go through the reset and reboot process several times just to make it appear they are being helpful, when they're anything BUT!

Bottom line, my clock reset itself after 36 hours of having the wrong time. OMG, it's a miracle!!!! Uh huh, sure it is.

So just be patient and your 'miracle' will come along eventually...hopefully!

Peace <><

(edited)

5 months ago

I got my first Internet Air hub after waiting over 3 weeks for shipping. Got it hooked up. Time was 6 hours ahead. Agent ASSURED me that in an hour or so, it would self-correct. 6 hours later, it still hadn't changed the time, but it was flashing AT&T again and had no signal. Tried calling and was told "tech support is closed" (This is a LIE) After spending almost the entire next day with support (who, instead of connecting me directly with "advanced support", said she was sending them messages and to wait while they tried this or that). they finally admitted that there must be a problem with the unit (DUH.....after the first 30 minutes or so of plugging,  unplugging, and waiting for "this and that", I had suggested that it seemed like I got a bad hub and I should send it back). 

Then after agreeing to send me another hub, I asked how long it would take since the last one took over 3 weeks. She said a few days (Tues) so I said "So I should have it by the weekend?".  Yes, she assured me.  Now comes the miracle!!! It's Thursday and the new hub is here! It still says it's 6 hours later than it is, but let's see if this one lasts more than the 6 hours the last one did! 

(edited)

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