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dh11's profile



8 Messages

Saturday, September 9th, 2023 11:06 PM

Internet Air Hub - IP Geolocation

After successful configuration of IA Hub and the connection of devices to it, I'm having an issue with only streaming applications that depend upon locality to determine local channels (YouTube TV).   Does the IA Hub utilize an IP address that is outside my local area to cause YTTV to think I'm logged in from outside my current playback area?  Or is it the mapping of the IP address to a geographic location the issue?   My legacy DSL gateway never had this issue but of course it provided internet connectivity via a different means than Internet Air

Community Support


225.6K Messages

3 months ago

Hey there @dh11

Thanks for reaching out, we'll be glad to assist. To speak with our AT&T Internet air customer service team, please contact us at 800.288.2020. They are available from 10am-7pm central, 7 days a week.


JamesR, AT&T Community Forums Specialist

5 Messages

2 months ago

You and everybody else using a 5G home internet because your Public IP will keep changing and to cities in other states from where you live.  I have Hulu live TV and I have to keep calling them to reset my home location.  You can try to log on to the service through your phone to set your location that way, it seems to work for some.  I haven't had the opportunity to try that yet.  Hopefully the industry will get this issue resolved and soon.

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