Why is it so hard to cancel a service with at&t
Been trying for 3 hours on the phone with customer service to cancel an internet service that I am the primary acct holder on. I have 2 accts but only need to cancel the internet that was in service at my son's residence. I have called 5 times but 4 of those times the rep says the passcode is incorrect. The 5th call, the rep said that I had the wrong dept but he would transfer me when someone was available. I sat on hold for a solid hour, every few minutes the rep would come on to say that he was still waiting for the right person to help me cancel the service. I finally just got aggravated and hung up. I still have a service that I cannot seem to get cancelled because at&t has intentionally made it difficult and for what reason? Wifi service (Edited per community guidelines), customer service (Edited per community guidelines), cancellation policy (Edited per community guidelines)! Wish AT&T would put more effort into providing good internet service and less effort into making it so difficult to cancel a service with them. There are Way too many competitors these days that would love to have at&ts business. Guess it's about time to give another company a call.