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not__happy3's profile



1 Message

Friday, October 26th, 2018 12:16 AM

Uverse internet unstable and generally ridiculously slow

My network speed is ridiculously slow, often less than 0.5 Mbs download. When I reset the router, it can be 25-30 Mbs for 10 minutes, then it dies again.

Tried to call ATT, all I could get was a text message with a link. Useless. All it suggests is to restart the router. After going to the trouble to call, it is insulting to be redirected to a help page with elementary suggestions.


Contract expires soon, time to start looking around.

Community Support


220.9K Messages

5 years ago

Hello @not_happy3
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist

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