Tutor
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17 Messages
Update User ID alert
I have received an undated alert from AT&T via my AT&T account asking me to update my User ID to one that is an e-mail address. And I'm being told that it's best to use an e-mail address that is not my AT&T e-mail address. While I understand that this is for security reasons, this approach is very counterintuitive and confusing. There is a lack of explanation around the whole process.
To be more specific, I'll use a stand-in ID for my specific case. I have an ameritech.net e-mail address, namely, [email scrubbed]. Apparently, my AT&T User ID is notreal, although I normally wouldn't know that because I never need to use it. To access my Yahoo mail account, I use [email scrubbed] as my ID. To access my account at att.com, I log in as [email scrubbed]. Now I am being advised to change my User ID notreal to an e-mail address that is not [email scrubbed].
What will be the practical impact of such a change? Say I use [email scrubbed] as my new User ID. To get my [email scrubbed] e-mail, will I have to sign in as different@gmail.com? Where is AT&T going to send e-mail messages that affect my [email scrubbed] e-mail account? To different@gmail.com?
Perhaps I am misunderstanding something, because that seems kind of loony. I would appreciate if someone can explain how or when the non-AT&T User ID e-mail address will be used. I would also be interested in knowing why AT&T is asking for this when no other company at which I have an account has set up their login security this way.
Thanks,
Jayson
ATTHelp
Community Support
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224.8K Messages
3 years ago
Hey, @JaceTheC. We'd be glad to help with your User ID concern.
While we can't speak for the practicality of it, this change was made to improve security for your account. Whatever email you change your User ID to, that is what you'd use to sign in instead of your old User ID. If the email you use for your new User ID happens to be the one you use for AT&T mail, you can still access the email normally, and if you wanted to recover it if you forgot the password, you'd use the recovery contact info tied to the email. All emails sent to notify you of changes would still be sent to your account's chosen contact email.
Let us know if this helps explain it.
Ramses, AT&T Community Specialist
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JaceTheC
Tutor
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17 Messages
3 years ago
Yes, you've explained it, and it's helpful to have the explanation. Thanks.
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ATTHelp
Community Support
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224.8K Messages
3 years ago
@JaceTheC.
No problem. Let us know if you have anymore questions or concerns in the future. Thanks for choosing AT&T.
Ramses, AT&T Community Specialist
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