unable to login to email account or att.com
Starting on Friday 5-19-2023 I was not able to login to my att email account or to my profile at att.com. Before I ever get a login prompt It gives me a "Something's gone wrong" message and tells me to start over. I have deleted the cache and cookies and have disabled norton and rebooted the pc and router. I have tried "chatting" with att support 3 times. Finally the last person said it looked like a network problem and was sorry and left the chat.
From a cmd prompt on my pc I have done a trace route to identify each IP address in the network that the signin.att.com request travels thru. It begins with my router obviously and continues thru 10 more IP addresses before failing (request timed out). The last IP address in the chain is 18.104.22.168. Since I got a response at that IP I do not think it is the problem but who knows. The offending IP address just times out so I have no idea what it is.
when I get the "something's gone wrong" message it returns this address:
I have used two browsers...chrome and edge....both react the same way. When I disconnect my att samsung phone from my wifi I am able to get a login prompt from att.com. so clearly the path that the phone uses bypasses the offending router in the network.
Can someone please get this to an ATT Network Support person to clear the issue?