So we had att internet. We had to cancel our service because of a move. Now when we first contacted them they helped us out and told us what our next steps were, and gave us options In Order to not cancel. We denied and they continued with our cancellation. Now, they said because we paid for the month the service would be cancelled at the end of the billing cycle and we had to return the equipment or else there was a charge.
The following month we get a charge for another month. We call to ask why since we had already cancelled. They said the extra 19 days we used it we had to pay!!! Those are they days the first person Told us we had left on our month use. So who the (Edited per community guidelines) was right?! Just trying to get extra money out of us! They said they would only refund me 30$ out of the $100 because they had to charge me those extra days! (Edited per community guidelines)!!!