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Rekisys's profile

Tutor

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11 Messages

Thursday, October 27th, 2016 8:29 PM

Partial Outage?

I am in Los Angeles. I woke up today and noticed many websites are not loading. Even some parts of AT&T's site fail to load. On the website downdetector many people in Southern California are reporting similar issues. Does anyone know what is happening? Or when this will be resolved?

Contributor

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1 Message

7 years ago

Did you ever solve this?

 

So many sites are off. Even sub sites.

 

cnn.com - works

 

money.cnn.com - nope

 

Att help!!

Scholar

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87 Messages

7 years ago

Just my luck that the most of the sites I usually visit each day are unreachable.  Testing other sites I'm finding about a third of them are unavailable while the others work perfectly.

Expert

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10.1K Messages

7 years ago

Try changing your DNS server in your computer preferences - Network to Google (8.8.8.8).

Tutor

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11 Messages

7 years ago

It's been more than 5 hours since I woke up and had this problem. Still nothing has been fixed. Websites like Amazon still time out when trying to connect. No Live Chat option on AT&T support page even though it says "Our chat team is here to help," probably because I cannot load that part of AT&T website. Getting really frustrated.

Tutor

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11 Messages

7 years ago

Tried using 8.8.8.8 and 8.8.4.4 DNS server in my DD-WRT router and I'm still timing out.

Contributor

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2 Messages

7 years ago

I have same problem 😞

Contributor

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2 Messages

7 years ago

Same here, in Pasadena, for at least 4 hours now. Some websites (google.com) work fine, others (amazon.com) are unreachable. It is not a DNS problem, because using http://54.239.26.128 (= address of amazon.com) does not work either. Spoke to support, but they claim they have not heard of anyone else having this problem (you all don't count), and suggested replacing my router.

 

It would be nice if AT&T could just post a message about the specific problem they are having, with some estimate of when it would be solved. That would save all of us (including the support people) some time.

 

 

Contributor

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2 Messages

7 years ago

Same problem here in San Gabriel. Stuff like Google and YouTube work. Things like Amazon and others do not. It's not a router issue. Tested the connection with a proxy, and everything loads fine. I'm hesitant to contact support because I doubt they'll suggest anything I haven't tried.

Scholar

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87 Messages

7 years ago

Someone else mentioned that the sites they could get to were loaded very quickly.  I noticed that too, so I did a speedtest.  I'm subscribed to 24 Mbps speed and my connection timed at 27.75 Mbps.  That is by far the fastest speed I've ever recorded.

Tutor

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11 Messages

7 years ago

Where I am AT&T only offers 3 Mbps. Currently getting 2.7 Mbps. Most of the time I only get 2.7 - 2.8 Mbps. AT&T has no interest in upgrading the internet speeds in my area even though I live in Los Angeles.

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