Over-charge on ATT internet service since this Feb
I have had ATT Internet 300 services for almost 2 years with a monthly charge of $45.60, including tax & equipment fee.
I received an email from ATT on 01/12/2023, saying “We wanted to let you know that starting February 26, 2023, the rate on your AT&T Internet plan is increasing by $5 per month. To help offset the impact of this price increase, we’re offering a $5/mo. discount on your internet plan if you sign up for AutoPay and paperless billing at att.com/autopay. If you already have both, you’re all set! We’ll automatically apply the discount within two bill periods.” I completed enrollment for both AutoPay and paperless billing on 01/14/2023.
The new charge of $50.60 started from this Feb. I contacted ATT via the online chat on 03/08/2023:
a. I was confirmed by the staff (Adam):” I have accessed your account and I can see that you have enrolled for autopay and paperless bill on 1/14/2023.”
b. I was promised: “In that case your discount will be added to your account within 2 billing cycle. that is from your next bill your discount of $5 will added to your account. You will be getting this discount for ever from the next bill onwards.”
As ATT continued to charge $50.60 without the discount, I contacted ATT again via the online chat on 06/15/2023. The ATT staff (Alwin) understood my concern quite well and promised to add $10 refund to my account.
Obviously, Alwin could not solve this issue in the ATT system, though I did receive one-time credit of $10, as I am still being charged $50.60 per month till today. I do not want to waste time contacting ATT again and again via online chat or by phone call, because the customer support staffs cannot solve the ATT system problem.
Appreciate for any idea from this forum to solve this over-charge issue.