I cancelled my service earlier this year. On July 15, 2022, I returned the equipment to a UPS Store per the instruction of ATT. 2 months later I was charged $163.80 for unreturned equipment. I called on September 27, 2022 and was told everything was cleared up and that I would get a $163.80 refund in 45 days. I waited almost 60 days and called again. Now they are telling me that they never received the equipment and that it is the UPS Store's fault and that I will not get my refund since they didn't get the equipment. I have a confirmation from UPS with the date I returned the equipment and the reference number for tracking. This means NOTHING to the ATT customer service and said they are sorry, there is nothing they can do. They didn't get the equipment from UPS (even though I have confirmation of returning it). I am in shock. This is AWFUL customer service.