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kidboss59's profile

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1 Message

Thursday, May 18th, 2023 5:15 PM

Lying representatives

I cut the cord because my Uverse was going to increase $50 a month due to increases and promotions expireing. I decided to do direct tv streaming and was told when i had a streaming account set up i would keep my $20 internet promotion.  They needed a direct tv streaming account number to migrate account  representative name was Mellisa and left notes in account. I received a call from someone from Att asking if I wanted to sugn up for att fiber. He said my bill was $76 for internet ( the last internet bill was $43) i called the customer retention dept and AJ the representative talked to the PS ( I think) department they said they wouldnt honor the internet promotion even though the notes were in the account because Millsa didnt put the order in right. This is your mistake not mine. That god i never changed my cell phone from Verizon.  I will be dropping Att and at least I can feel valued as a customer i have been a Att customer for at least 15 years

Community Support


221.6K Messages

5 months ago

We're here to look into your billing concern, @kidboss59!


Let's get to the bottom of this and try to get this corrected.


Due to the nature of your concern, let's go ahead and move this conversation into a direct message. This way we can access your account to see exactly what can be done about your bill. Be on the lookout for a chat notification in the upper right-hand portion of the page next to the bell icon.


We look forward to speaking with you!


CalebP, AT&T Community Specialist 

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