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QureeUs's profile

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Thursday, March 16th, 2023 8:07 PM

Keep e-mail without AT&T DSL internet service?

Keep e-mail without AT&T internet service?

 I am thinking of changing to a new internet provider and cancelling my AT&T internet service. 

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Community Support


225.7K Messages

9 months ago

Hey @QureeUs. Thanks for reaching out about wanting to keep your email account without AT&T service, and we'd be happy to answer your questions. 


To answer your question, yes you will be able to keep your AT&T account if you cancel your AT&T service it's associated with. You can check here for more information on how to keep your free email account


We do have some helpful tips that we recommend: 


  • Security Questions - when you cancel your services, you no longer have the ability to reset your email at It is highly recommended you set up security questions before you cancel - it makes it easier to reset passwords if you forget it!
  • Merged Email Addresses - If your Yahoo email is tied to your email, you do have the option to unmerge it. The email is deleted when you unmerge the account. You must process the request within 30 days of cancellation.
  • Tie your email to your mobile account - this will help with password resets in the future. 


Please reach back out if you have any further questions. Thanks for contacting the AT&T Community Forums. 


Robert, AT&T Community Specialist

4 months ago

Hi, I am a current internet customer of ATT. My main email account has a address. I created

sub-email address from my main email account. If I am no longer an ATT customer for the internet, can I keep my sub-email address created from main email address in addition to the mail email address? Thank you for your help.

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