G

New Member

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2 Messages

Tuesday, August 25th, 2020 4:38 PM

Is it normal for an outage to last over a week?

I live in a zip code that has a majority student population. The outage page indicates that there is an outage affecting almost 200 people in our area. Classes start tomorrow, and the outage has been affecting our area for OVER A WEEK with no indication of when it will be fixed. Calling the tech support line leads nowhere, ending with a robot telling me to put in my # to be notified when the outage is fixed. (I think I will know when it's fixed.) Internet access is more important than ever and it is ridiculous to be a student with online classes with no internet access for a week. The whole point of having internet at home is so you don't need to travel elsewhere for wifi, and with COVID we would rather not have to go to campus for internet access, which I think any sane person right now would not want to do.

New Member

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2 Messages

3 years ago

May I ask how you are able to find out how many are affected by the outage?  I’ve been without for 3 days and work from home and can’t get any answers!  Just says “outage”....

New Member

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2 Messages

3 years ago

When you navigate to att.com/outages, input your zip code, it should say "Customers Affected:" followed by the number. For our zip code it says 101-200.

ATTHelp

Community Support

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210.7K Messages

3 years ago

We are here to help, @GMS1998.

 

We appreciate you taking the time to make sure that we are aware of the interruption and want you to know that technicians are already working toward a resolution as quick as possible. We apologize for this inconvenience. There will be someone who gets in contact with you, once it is resolved.

 

If you have any other questions or concerns, feel free to reach back out.

 

Thank you for choosing AT&T.

 

Marc, AT&T Community Specialist

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