For the mom who gives us everything - Mother's Day gifts that connects us.
Rskiles's profile

New Member

 • 

2 Messages

Wednesday, February 8th, 2023 1:40 PM

Closed

Internet/TV outage in 29485 zip code for 5 days and counting.

Internet/TV outage has been going on for 5 days and counting. I'm tired of talking to customer support in India and the Philippines for them to just tell me the technicians report they need 24 to 48 hours to repair. There are no crews working in my neighborhood to fix this issue. My wife works from home and cant work without internet...she's loosing $200 per day of this outage. Totally unacceptable!

New Member

 • 

130 Messages

1 year ago

have you ever considered that maybe these people have no way of knowing when the outage will be fixed?

New Member

 • 

2 Messages

1 year ago

Thank you for adding absolutely nothing of value. Bless your heart!

ACE - Guru

 • 

9.9K Messages

1 year ago

He's trying to tell you that basically the only ones who know exactly (or even generally) what is going on is the dept doing the repairs.  Nobody the public can reach knows anything because AT&T walls off the depts from one another for gawd knows what reason.  There may be people here in this forum, comprised mostly of customers like you or I, who will speculate on why, but that's only worth the price of admission here.

Community Support

 • 

231.5K Messages

1 year ago

Hi there, @Rskiles! We understand how important it is to have a working Internet/TV connection.

 

We appreciate you taking the time to make sure that we are aware of what you're experiencing with your Internet/TV, and we want you to know that our technicians are working diligently to get this resolved. 

 

You can stay up-to-date with the status of the network event in your area and sign up for text alert updates.

 

Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!

 

Lacey, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.