New Member
•
2 Messages
Internet discount due to Hurricane Ida
Due to Hurricane Ida, I was under a mandatory evacuation beginning 8/28/2021. I couldn’t return to my home until electricity and water was restored which didn’t occur until 9/18/21. My AT&T bill for this period was auto drafted and paid in full for the period that my power was not restored and AT&T internet was also down due to Hurricane damages. Why didn’t AT&T credit my account for the period of when my internet was down or until their internet was repaired?
Accepted Solution
Official Solution
sandblaster
ACE - Expert
•
64.6K Messages
2 years ago
Because credits for service being out don’t happen automatically. You must call and request bill credit.
0
skeeterintexas
ACE - Expert
•
26.8K Messages
2 years ago
Did you call AT&T early on to report the lack of service?
0
0
Rallen60
New Member
•
2 Messages
2 years ago
No, I did not call early on. However, I will today. My fault, but being displaced for almost 3 weeks had my mind on other things. I will certainly address it with AT&T today.
I actually heard a rumor recently that AT&T wouldn’t automatically apply a credit. Customers would have to call them. It wasn’t until my bill was paid through auto draft, did I realize that a credit wasn’t issued, ergo rumor may be true. I’ll keep you posted.
0
0
sandblaster
ACE - Expert
•
64.6K Messages
2 years ago
It’s not a rumor, it’s true. In most cases the billing system does not know your service was out. That is why you must call to get credit.
0
0